Refund Policy

Glida is operated by 168 LOGISTICS PTY LTD, ABN 38 683 306 238.

What our policy covers

We accept returns where a product has a quality problem or fault, or where you are otherwise entitled to a remedy under applicable consumer law. We do not offer returns or exchanges simply because you change your mind.

Your consumer rights

Your rights under the Australian Consumer Law and other applicable consumer laws are not limited by this policy. For a major product problem, you can choose a refund or replacement. Other remedies may apply depending on the problem. We will provide the remedy required by law.

These rights also apply to discounted products. Original packaging, tags or an unworn condition are not required to make a valid claim about a fault. We do not impose a fixed 24-hour or 30-day deadline on statutory fault claims.

If you are a consumer in the European Union or the United Kingdom, you may also have a statutory right to cancel a distance purchase within 14 days of receiving it. Email hello@glida.com.au to exercise that right and we will explain the return steps and the refund you are entitled to under those laws.

For returns under the 14-day statutory cancellation right available to consumers in the European Union or the United Kingdom, you are responsible for the return postage. We do not charge a restocking fee. We will process the refund within 5 business days after receiving and checking the returned goods, subject to any earlier deadline required by applicable law. Your statutory consumer rights remain unchanged.

Tell us about the problem

Email hello@glida.com.au with your order number or another form of proof of purchase, a description of the problem, and photos if available. Contacting us before posting helps us identify the order and explain the next steps. We may need to inspect the item to assess the problem.

Where to return an item

Include your name, order number or proof of purchase, and a brief description of the problem inside the package. Send returns by post to:

Glida Returns
PO Box 98
Salisbury QLD 4107
Australia

Please use a postal service that can deliver to an Australian PO Box and keep your postage receipt.

Return postage

You initially pay the return postage. Once we confirm the product has a fault or qualifying problem, we will reimburse the reasonable return postage costs you have paid. Send us a copy of the postage receipt so we can arrange reimbursement.

Assessment and refunds

We will let you know the outcome of our assessment and the available remedy. If a refund is due, it will cover the amount paid for the affected product and will be returned to your original payment method unless we agree otherwise. Any additional amounts required by applicable consumer law will also be provided.

We will notify you when the refund has been issued. Your bank or payment provider may take additional time to show the funds in your account. For an update on a return, reimbursement or refund, email hello@glida.com.au.

Business details

Business: 168 LOGISTICS PTY LTD, operator of Glida
ABN: 38 683 306 238
ACN: 683 306 238
Returns address: PO Box 98, Salisbury QLD 4107, Australia
Customer support: hello@glida.com.au